Michaël Distelmans, Ilse Scheerlinck


The rise of sharing platforms has sparked research on how the new businesses have impacted established institutions. While research has extensively examined platforms’ role as institutional entrepreneurs, more attention is needed on other actors, to gain a clear view of how sharing ecosystems operate. Our study addresses this gap by exploring and comparing institutional work of both sharing platforms and incumbents in the Brussels segments of ridehailing and hospitality lodging. Through case studies based on data from content analysis we explore the disparities in institutional tactics and their implications for governance from 2009 to 2022. Our findings reveal that each ecosystem has unique dynamics, with ridesharing facing more controversy and conflict than homesharing, where tensions are more subtle. The findings also shed light on how actors’ institutional work has reshaped governance in both sharing segments.

Cite this article

Distelmans, M., & Scheerlinck, I. (2024, May 10-11). Institutional Work of Sharing Platforms and Incumbents in Brussels: Comparing the Ride-Hailing and Hospitality Industry. In M. Maričić, V. Jeremić & N. Zornić. (Eds.), Proceedings of the first International conference on sharing economy and contemporary business models: Theory and practice, IC-SHARE 2024, Belgrade, Serbia, (pp. 64-68). https://doi.org/10.62863/ZVIJ6029.